SBI to host nationwide ‘Mega Customer Meet’ on May 28
- Bank has organised the meet for its Punjab, H.P, J&K and Haryana customers in 43 centres
- To enhance customer service & experience through feedback & suggestions
- Bank to engage with over 1 lakh customers at 500 locations across the country
State Bank of India (SBI) to organise a ‘Mega Customer Meet’ nationally on May 28, 2019 with an objective to engage with customers to further enhance their experience and provide better service delivery. SBI customers of Punjab, Himachal Pradesh, Jammu & Kashmir and Haryana can attend this programme in 43 locations of the 4 states. Through this initiative bank aims to engage with over 1 lakh customers through over 500 locations from 17 Local head offices (LHOs) of SBI across the country. Meetings will be attended by senior functionaries of the Bank.
Under this initiative, customers can interact with Bank staff to discuss their concerns and share feedbacks & suggestions on the banks’ products and services. During this session, SBI officials and employees will educate customers about the use of alternative banking channels for secured and seamless banking experience.
Employees of the bank will also inform/educate customers about the features and convenience of using YONO SBI – an omni-channel digital banking & lifestyle platform. YONO SBI which was launched in November 2017 has achieved over two crore downloads has continued to witness overwhelming responses from its users.
On the announcement, Mr. P. K. Gupta, MD – Retail & Digital Banking, SBI said, “We are happy to announce this initiative with a purpose to nurture customers’ trust in the bank by engaging with them at the ground level. We look forward to our customer participating in this Mega Customer Meet and help us in meeting their expectations through an enhanced experience at our branches. SBI is always committed to provide utmost value, satisfaction and experience to its customers.”
SBI to host nationwide ‘Mega Customer Meet’ on May 28
About State Bank of India
State Bank of India (SBI) the largest commercial bank in terms of assets, deposits, branches, customers and employees; is also the largest mortgage lender in the country. As on March 31, 2019, the bank has a deposit base of over Rs. 29 lakh crore with CASA ratio of 45.74% and advances of over Rs. 22 lakh crore. SBI commands around 35% of market share in home loans and auto loans. The Bank has the largest network of 22,010 branches in India and an ATM / CDM network of over 58,000. The number of customers using internet banking facility are more than 6 crore and mobile banking services stand at 1.41 crore. Downloads for YONO – an integrated digital and lifestyle platform by SBI – are over 2 Crore, with more than 15 lakh logins per day. On social media platforms, SBI has the highest number of followers on Facebook, YouTube, LinkedIn and Pinterest. The Bank tops the list of followers on Facebook and YouTube across all banks worldwide.
