Vodafone Idea is going the extra mile to keep customers in Punjab connected during Covid pandemic

March 29, 2020

104

Vodafone Idea is going the extra mile to keep customers in Punjab connected during Covid pandemic

During the current lockdown due to Corona pandemic, connectivity is the most important service for people to connect with their loved ones and work from home. Vodafone Idea’s engineers have been working tirelessly over the past weeks to support customers in Punjab stay safe at home by ensuring Vodafone Idea’s 4G+ network availability.

A comprehensive pandemic response plan with requisite risk mitigation protocols has been activated while ensuring continuity of mission critical processes for keeping networks working as telecom is an essential service. VIL has been continuously monitoring traffic patterns and is confident of handling the growing demand of voice and data services during the lockdown period.

On ground example on Network continuity efforts in Punjab:

Fiber cut restored in Punjab despite lockdown PRI services down at a key Internet Service Provider in Punjab affecting services to a large number of internet and cable TV customers. Technical team armed with all relevant documentation and protection gear visited the location, rectified and restored connectivity in record time.

At a national level, Vodafone Idea has set up virtual war rooms where key team members are participating through Concalls and VCs. Senior team members from operations / circles / SNOC and partners are continuously on call with field to ensure uptime and operational continuity.

Business Continuity Plans are being diligently reviewed across all operations, through flagship Super NOC, located in Pune and Hyderabad, the nerve center of all 22 circles with centralized monitoring and control of Network, geo-redundancy.

12000+ ma-MIMOs (by far the largest deployment in the country) across key markets are substantially helping in managing the national traffic spike. Vodafone Idea is also deploying capacities across using all means including addition of COW sites wherever appropriate.

The Govt realizes the critical role of telecom services during this crisis and has been taking necessary steps to enable smooth functioning of telecom operations.

At VIL, the health and safety of employees remains a top priority. While majority of the team members have been enabled to work from home, certain certain critical facilities have been operating with scant staff to enable undisrupted services to customers 24X7, as per Govt orders of operating essential services.

The Company has organised temporary stay arrangement at data centre locations, made food and groceries available at

critical locations and been providing vehicle on duty to facilitate movement of technical staff to sites.

VIL Network engineers are working in the field with utmost care by following the social distancing protocols.